Contact Starpoint Software

"This software is great! We plan to buy another seat,
waiting on purchase order. The output is very readable and
options are fast and easy to use."

Cincinnati, Ohio, US, Phone: 513-755-7624

Windows 7 Compatible Environmental Software Windows 10 Compatible Environmental Software
The latest versions of all Starpoint Software applications run on Windows 2000 through Windows 7 64-bit up to Windows 8/10

Contact Starpoint Software

Starpoint Software Inc.

7376 Midleton Way
Mason, OH 45040
USA

Phone: 513-755-7624

Recent data connection errors in ChemPoint Professional and the Universal Converter

If you recently started seeing database connection errors when using ChemPoint Professional, or the Universal Importer, it is probably due to a bug in a Windows update. The most suitable solution is to uninstall the update. Microsoft has indicated that they will fix the bug in the update.

See this link for details:
https://support.microsoft.com/en-us/help/4041676/windows-10-update-kb4041676

Sample Error: ADO Database Error
Code = 0x80004005
Code meaning: Unspecified error
Source: Microsoft JET Database Engine
Description: Unexpected error from external database driver (1).

Do you have questions about licenses your company bought?

Unfortunately, we are not able to provide information about whether your company purchased a license, what type, and by whom. As a convenience to our customers, we never required them to provide us with registration information. Your proof of licenses is your invoice or disk. If not otherwise specified on the invoice, assume that you have a single user license, good for one user on one computer.

Did you lose your disk?

We are not able to provide replacement disks for any version older than the current versions of the software. If you lost a disk for any version older than the current version of the application, you will need to buy an upgrade to replace your old version. You do not need an older version installed to install an upgrade.

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